SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eviraldeal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of eviraldeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have 50 russian size-in size i would like more, especially in length, like that short sweater, but in general it's beautiful...
Bought for 995 rubles in the size of xl-perfectly fit for size 48. Excellent connected
Returned the money, the color is not the same
Fast shipping, good quality
Normal jacket, odorless, spare rhinestones have not invested, soft, but the quality is such that will form with time coils
Great sweater!
Ordered a second time, the quality is different from my first order, different composition and length, first time order arrived in 12 days, second for 26 days-bought for sale. THE first purchase fabric composition was the 70% wool, second time 65% viscose, feeling honestly say, the store said that this error on producing supposedly mixed tags, but I really have to compare, apparently the sale was drained fake or stupid save on Material
Quality very much, posting about three weeks in Moscow. cuts deep, size XL the 48-50, but not too wide. Plus a relatively short, like a little longer (Height 170)
Very nice sweater!
Very best jacket, warm, beautiful, tight binding does not shine. L The og 96 went well, parcel arrived quickly.
Little smell but is ok
It is awesome!
1.09 ordered 27.09 parcel arrived, very nice sweater the parameters 90-78-92 height 150, my tummy postpartum sweater decided to not take obtyag to hide the belly, hidden all nice and even has appeared and S can take it. Quality is good, I in that year, took this store black with Flamingo and year passed No pellets, think and that won't and wash will withstand well.
Parcel arrived on the penultimate day protection. Seller gave a first track number, it was transportation canceled. Then gave another, it is service. Quality me is not very much, because shines all. The synthetic
Jacket super, excellent quality, material body comfort. Rhinestone quality, evenly, Shimmer. Size is selected according to the table came. Thank You)))
Nice jacket, warm, myagenkaya and nice body, corresponding to the size table.
Custom made 31 Aug, shipped 5 Sept received 25 Sept. The opinion of some buyers in the sweaters 70% wool and 30% cotton. The jacket the store sent me, 70% viscose and 30% nylon. When this format material cost jackets think overpriced.
Perfect ! Very nice ! Super quality ! Recomended !
A chic jacket. I love it! Soft, sewn neatly and embroidered simply losses! Make yourself more and red. Girl, you will not regret. Without the attention don't stay in a sweater. Thank you so much!
Sweater very much. Recommend!!!
Sweater chic, ordered his M 42-44 size, fits perfectly, very soft and pleasant to the body. All the stones are all over the place, along with the parcel put 3 little spare. I AM in awe of quality, recommend!
Look at 100. The quality is excellent.