SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eviraldeal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of eviraldeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweet is a little light. I was expecting a thicker material. But for the price it's okay! I took L for safety, finally it's a little big... In reality I Wear S/M.
The product arrived very fast. The only one sticks (but that's for my tastes) that the white fabric is a little short
As always excellent quality and super fast delivery
It came somewhere in 3 weeks to moscow. For girls of 11 years, s a little bit more, cuffs can be tucked, synthetic fabric, it will be hot, sewing norms, defects did not find.
Even more beautiful than in the photo. At 42 size just right.
Blouse of good quality, synthetics but pleasant to the body. Size l goes to size 46 russian. A little big, m would be better a little. The parcel was three weeks. The store sent the goods the day after the order. Packed in a zip bag, the beads are nailed so that when washing do not fall off. There is no smell of extraneous, the smell of a new thing, there is no thread.
Comfortable beautiful Sweatshirt
Excellent quality, fast delivery. However, sweater would be longer. Thank you
This identical and only take 10 days to arrive in Mexico
Very good product good packing very recommend
The quality is good. Lightweight jersey, interesting model
Not so good quality
Fell less from
Super quality, free home delivery)
Beauty, мягкнькая and taken straight to work
Recommended. Dimensions to table. Very quality nice
Zamówiłam 27.08 otrzymałam 18.09 The picture blouse seems somewhat longer, myślałam that will also narrower. Material comfortable to hold.
Great jacket, nice knitted beads rivets does not fall off, a little shorter than wanted but not critical, model itself wide options for OG 95 height 1,65сел good S!
Sweater is not bad. But the growth of 174 short. Now only carry a jeans with high waist.
Sweatshirt thin. Is nicely placed.
Very grateful to the store, courier decided not to deliver for some reason my home and отвёз thing on warehouse problem products, find it difficult to phones. As a result of the seller from China helped found me a jacket in Russia. Thank him for it. Well, and great jacket. As usual from this seller!!
Really cute and well made just a lil short for me.
Taken even courier in Villa, came in two weeks jacket, sleeves slightly big
Sweater is very beautiful, but a little bit short