SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eviraldeal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of eviraldeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
It's been over a month. Packed very high quality-both a package and a bag of netting, and a bubble inside. So the handbag is not damaged anywhere and not even wrinkled. All locks work. The lining is a bit rough and rustling, but looks durable. What was afraid of according to reviews-the drawing is yes, not symmetrical, but not much and the look does not spoil it. Not enough, of course, a pocket between the compartments, as usual do in bags, but it was initially seen in the picture that there is no. In general, the order is satisfied: For its price the bag is good.
The order came quickly. The handbag is well sealed, inside was an air bag. In addition, the handbag was packed in a fabric bag, which is later useful for storage. Handbag of good quality, bright, light, comfortable. Roomy. I get compliments from friends. I'm very happy.
I'm very satisfied
The bag is cool, as in the picture. True very long delivery. Came in a good package. I recommend
The bag matches the pictures and the description. it arrived way earlier than expected. Also the store put an air filled plastic bag in the bag so that tje shape of the bag won't be distorted during transport. i have nothing to complain about this bag. It is a beautiful bag and i recomment it
The photo looks better. And a small marriage is present...
Very beautiful, great material, recommend!!
Delivery of 1.5 months, excellent bag, sewn qualitatively
exactly like the pictures
Bella the wallet, I delay a little, but it was worth it, very well wrapped and protected, all right, thank you!
Fast shipping. Good packing. Without marriage. All zippers work. I recommend.
Great bag. Thank you!
Everything as in the description came. Satisfied with the bag
The bag is good, tough, as I wanted, came almost a month later, a little wrinkled corner, but it's not critical, I think it straightens.
arriving in time
Thank You for fast delivery. product Quality and satisfied, the only thing that did not like it in the bag lining. it kind of rough and crunches.
Beautiful bag!
It looks beautiful. fast delivery.Thanks.I really recommend this store
Good bag. His Wife happy! :-)
Parcel gets to Yekaterinburg almost a month. Track to track all the way. Packed bag worthy. Inside the bag was inflated, so as not to сминалась, and outside-package of woven fabrics. Go without any damage. Looks like the picture. Like at a glance. No foreign odors, all locks of zipper whole, do not peeled, flat seams, all products are worthy of attention. Seller and shop recommend.
The Parcel was a month. High quality bag, locks and rivets are good. Sposibo prodovtsu.
Bag-great-looking-dear, comfortable.
Description of the goods! The long delivery time.
very good quality this is my second order ..my friends like it
as shown in the picture
thank you, the purse is very beautiful, has met my expectations
Bag come in 25 days in Lower Novgorod. Good quality, thick material, pleasant to touch. Handle is a little bit short who are used to carry on the shoulder, but over time can be adjust. Front pocket was a snag, on this frustration come to an end. Generally satisfied with the order.
Bag super, exactly the same as the picture. Come in 2 weeks. Thanks to the store.