SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eviraldeal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of eviraldeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice suit. Without sticking threads and unpleasant odors.
Perfect for autumn, in three weeks came
Ordered 15.10, received 31.10, fast enough delivery. The blouse is super, very high quality, and I really liked the cat. Thank you very much to the store.)
Качество хорошее, есть индивидуальный пакет и бирки, размер указан на бирке, есть нашивка с брендом. Заказ долго шел, мне вернули часть денег, но через несколько дней, получив заказ, вернул деньги продавцу.
Good
Incredible! Arrived in Moscow from China in 6 days! This was not with me yet! :)) even the puppy has not been delivered to me yet, and the fashionable shmot has already arrived :)) very cool! And the thing is very high quality. I recommend such a cool store!
The track on the site and the actual-different. The product corresponds to the description and price.
Before Novosibirsk came for a month. Several small packages were assembled in one large. On a cat in 3 kg a little more, sometimes paws pull through the neck. Seams of good quality, nothing sticks out.
We really liked the blouse
It's okay.
The jacket is good, soft, the paws do not fall out. The cat did not take off. At 2 kg of sphinx came the size of M. closes 2/3 of the back.
Rather good quality, looks nice. Cat is around 3,2 kg.
The goods came to the Krasnodar Territory for 3 weeks. All as in the photo of the store. I'm very happy, but the Kitty is not very. She is not used to new things. Well, not what, I think that will get used to it. Thank you seller! I recommend.
Hood
Ready for Autumn !
M molovat cat
Хороший материал, размер s ок, для 1,2 кг Сфинкса кота.
Котик пока не понял, что на него одели. А я в восторге! Брала L думала на размер больше, а оказалось в притык на британца 5 месячного! Закажу ещё на размер больше)
Качество отличное, но с размером я промахнулся чуток, или котик много кушал )) На сфинкса 5,5 кг слегка туговато в обхвате, хотя по лапам нормально
качество хорошее спасибо продавцу
Качество хорошее, сшита отлично. На крупного сфинкса 6.5 кг xl большая. супер быстрая доставка пришла за 10 дней
Классная кофточка!!! Качество хорошее. Йорку 6 месяцев, размер s.
Товар прекрасный, не так часто мне попадались такие качественные вещи с али! Очень качественно исполнен)) хлопок, немного тянется. Ткань без начеса, не плотная, для не холодных осенних прогулок подойдет) на чиха 2800 сидит отлично, для чихов побольше-берите на размер больше.
Очень качественный батник для собак.Покупала размер L по спинке 35 см.Все идеально подошло.
прекрасный товар.кот в восторге.скоро поедет на стрижку, вообще будет по фигуре.качество отменное.
Восторг! Заказывала 2 кофты для своих двух ориентальных котиков. Доставка очень быстрая - 17 дней до Екатеринбурга. Трек отслеживался. Качество супер! Одежда была в фирменном пакете, со всеми бирками. Швы аккуратные, никого постороннего запаха нет. Котики довольно-таки быстро привыкли к своим нарядам :) Брала размер L на котиков весом 5.5 кг каждый. Большое спасибо за качественный, недорогой и очень красивый товар.
Все хорошо
Ткань прекрасная, размер на мою бесшёрстную собаку очень хороший, но все равно съезжает вверх и жопка голая. Видимо, дело в жопке, не в свитере. Спина собаки 40 см от ошейника до хвоста, толстовка покороче. Собаке с шерстью при такой же длине спины, возможно, будет тесновата.
Качество хорошее, швы ровненькие. Вот с размером мы все-таки ошиблись. Опираясь на отзывы, решили заказать L для кошки с параметрами 23/35 и 3кг (шея/грудь), но нашей кошке толстовка точно великовата, надо было заказывать S или M. Так что при заказе смотрите мерки продавца, а не отзывы.
Кофта хорошая. тонкая, хлопок. Маломерит на размер. По таблице надо было xs, я заказала s и не прогадала. На чихуа s 1900 г село идеально Параметры собаки Шея 21 Спина 24 Грудь 29
качество хорошее. доставка быстрая. но нашему тойчику не оч удобно холить из.за вязаных рукавов-я их завернула. капюшон тоже не понятный. может конечно для собак именно такие и шью-не глубокие
Качество супер,немного с размером ошиблась,можно было побольше
Очень милая Толстовка для моего щенка, правильный размер, идеально подходит, очаровательна.
Perfect fit, size m. Long enough and she loves to wear it!
The dog kg, fit
Great!!
We are very small 1.200кг had to take S
Much thanks good :)
Wow! Fastest shipment ever! Only 8 days to Holland! Love the sweater. Good quality, it fits my dachshund (5kg, about 43cm from neck to tailstart) really well, but she totally hates it hahaha. I’m gonna try to cut the sleeves off because she hates that. Anyway, thanks so much! At least I like it ;)
S 2 kg small, cuffs narrow and not very comfortable
It 'S for 22 days, get the mail, monitored. Size M perfectly fit for Chihuahua standard size (about 3 kg).
Oooooochen cool свитерки! Thank You very much! I now only to you! Come Belgorod in two weeks!
Jacket cool. US 1,5 kg village. Delivery about a month. Thank You
Nice quality, stylish color. Doggie Chihuahua satisfied, runs elegant. Thanks for the article.
It for 2 weeks!!! Cool, long before the priests, and not to half. The very fine!
Just superrr. Mega fast. 2 weeks. The toychika 2 months village is perfect. Kg weight the. The store will make a discount on your next purchase, he will order more!
All fit perfectly
Blouse approached, parcel arrived for 9 days to Novgorod Region
The quality is good. Size fit perfectly, M 4 kg. jacket came to Moscow for a week. Thank you very much.
Very beautiful. Loved.