SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eviraldeal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of eviraldeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good bag, price is ridiculous! Of course it's not leather tarpaulin, but looks very dignified. Amazing fast shipping from China for 5 days. Well done!
Description was accurate. Bag big, it is quite convenient. There Is A wide shoulder strap. Negative is waterproof fabric. Generally enjoyed it and I recommend. However very long, for it 2 stars, it gave mascot and tulip seeds.
Very nice color. Like the picture.
Very Good product
Good, good-quality bag.
Order came in Tolyatti within a couple of weeks. Quality very satisfied. Packed well. Special thanks to the store for rapid response to treatment. When you order I mistakenly chose the wrong color wrote. Very responded quickly and easily replaced and sent to the desired color. Thank You Very Much. Recommend.
Excellent! The second time ordered
Thank You very much! Bag is actually rather big! For gifts is also a special thank you! Shipping took 12 days. Xièxiè
Very worthy look. Shipping courier, mega fast
Come on time delivery straight to the apartment. Bashkortostan, Sterlitamak, ordered from Moscow. 14.09 29.09 courier arrived. Odor-free. Looks a little shabby, but in general, all good
Looks well, the store did not say, Courier brought to work, going for 5 days.
The second bag-so much first, decided that must be family set traveller)) excellent quality! But the most important thing-I took her for one day! Yes, FOR ONE DAY!!!!! It 'S something completely unreal!!!!! The store is cool!!! Thank you so much for quality products and excellent work!!! Only the best!!!!
Amazing bag! Very spacious and compact. I would expect the handles to wear off pretty quick but that is a minor downside. 100% recommend.
All very good. Flat seams, solid. Surprisingly does not have the characteristic "Chinese" smell. Would recommend.